Guest relation officer Job Description

A guest relations officer or coordinator is an employee who is assigned customer-service roles and is entitled to greet the guests hosted by the organization. His responsibilities span from making all the arrangements and ensuring the facilities to be rendered to guests to handling guest-related complaints as well as providing assistance in reservations and travel. A person serving the position works in close association with the entire management team and ensures the provision of adequate welcome and facilities to all the guests.

Job Profile

We, at {company_name} are looking for candidates best suited to the role of a Guest Coordinator to manage and provide the best quality service to customers who chose our avenue expecting outstanding facilities. You are expected to possess astounding communication skills and display efficient management and problem-solving skills. You are supposed to be a customer-oriented employee and deal hands-on with demands and complaints of customers.

Better facilities encourage guests to recommend our hotel to their acquaintances as well as choose the same every time they come back here.

Job responsibilities

Prepare a proper list after gathering the arrival and check-in information of all the guests.
Attend to inquiries requested by the guests regarding facilities provided and everything else.
Check if adequate welcome amenities are available for everyone whose arrival is on the list.
Attend to VIPs(Very Important Persons) with more attention and hostility.
Maintain a polite and humble personality while attending to the guests.
Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.
Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.
Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
Ensure maintenance of proper information in the database.
Work in close coordination with the manager and get in touch with him whenever needed.

Job requirements

Should be well-versed with skills pertaining to the operation of computers.
Must possess work experience in the same field for at least 2 years.
Should be holding a degree in hospitality management and/or related areas.
Should be fluent with soft skills like English communication.
Must prove to be an efficient manager and a team leader.
An outspoken extrovert person will be given preference.
Must comply with the standards set by the hospitality industry on professional grounds.
Must portray professional behavior while at work.